What can I do to make sure my RescueGroups data is sending to Petco Love Lost correctly?

RescueGroups has a few steps that will need to be completed in order for Petco Love Lost to effectively connect with the API. Please review each step carefully and be sure to complete each one. 

Step 1 - Submit a Partnership Form - the partnership form will provide the Petco Love team with the necessary information to create an account for your organization. You will be asked to include your Rescue Groups ID while filling out the form.  The ID is easy to locate within your RescueGroups account, see below image. 

Click >>> Petco Love Lost Partnership Form to redirect you to the form. 

Step 2 - Ensure your "Exports are Enabled" - This basically means you are allowing your organizations animals to push through to Petco Love Lost.

1. Log into your RescueGroups.org account from https://rescuegroups.org with your Administrators account.

***Not all user accounts will have the permissions necessary to update– the ADMIN account will. 

2. Go to Animals and click Exports

3. Click API exports are disabled. Click to enable.

Step 3 - Double check individual animal exports

1. Double check your individual animals to ensure it says yes next to allow export. If animals are marked no this will prevent Petco Love Lost's ability to connect with your organizations RescueGroups API.

***The Export Accounts Selection is shown at the bottom of the Animal Edit page and also at the bottom of the Detail (view) page. (see image)

Step 4 - Update the data selection - We filter each status into different categories which determines if they display on Petco Love Lost. Please note, although they say public, they will not show on other public outlets like PetFinder, Adopt A Pet etc. Only Available for Adoption will show on those outlets. The additional status selections are programmed to show only on Petco Love Lost.

1. Within your administrators account, go to Animals, then click Settings.
2. Select Public Statuses from the list at the top of the page.
3. Simply tick off the checkbox next to all active statuses your organization uses for living animals in care. (e.g Adopted, Available, Foster, Hold, Not Available, Pending, & Treatment, Intake etc.)
4. Click Save.

Below is an EXAMPLE of an organization that has completed this task.

Please include ALL statuses YOUR organization uses for living animals in care.

If you have any questions about any of these steps, please click here to contact us or email lost@petcolove.org.