General Account Support
- How do I search for found pets that are not yet within my organization?
- Can I add more users to our partner account?
- How do I delete an account?
- How do I retrieve my password?
- How do I update my email?
- How do I update my password?
Your Pets
Admin Information
Editable Public Information
Your Reporting Data
- I have multiple locations. What is the best way for us to use reporting?
- How do I get the data or analytics to populate?
- What information does the Reporting tab track?
- What should I be doing with this information?
- Why is my reunion number lower than the reported pets number?
- I've been using a unique link or UTM for a while, but the analytics isn't populating. Why is this?
Website Widgets
- Where should I embed the Petco Love Lost map on my website?
- Is my organization able to view community-submitted pet reports made through the interactive map on our website?
- Where do I find the website widgets including the interactive map?
- How do I add a map of community-reported lost and found pets or list view of pets in my care to my website?
- Can I add both the interactive map and the list view to my website?
- How many places should I embed the map on our website?
Your Toolkit
Multi-User Access & Management
- How do I add more users to our account?
- What are the benefits of creating multiple users?
- What are the specific roles that I can add for additional users?
- Can I add another admin to our Petco Love Lost account?
- Why do I not see the option to toggle between our multiple locations?
- What do I do if a member of my team forgets their password or cannot log into our Petco Love Lost account with their credentials?