Frequently Asked Questions

Your Toolkit

• Where can I find my Toolkit for PLL?
• What is in the toolkit?
• Where can I find the "unique links"?
• Why should I be sharing “unique links” instead of just linking to your website directly?
• Do you have flyers or handouts I can print to share with my adopters (or community)?

Multi-User Access & Management

• How do I add more users to our account?
• What are the benefits of creating multiple users?
• What are the specific roles that I can add for additional users?
• Can I add another admin to our Petco Love Lost account?
• Why do I not see the option to toggle between our multiple locations?
• What do I do if a member of my team forgets their password or cannot log into our Petco Love Lost account with their credentials?

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New Matches for Pets in Care

• What do I do with possible matches for pets in my care?
• How do I view possible matches for pets in my care?

Admin Information

• Can I change my email address/login username?
• How do I change my password?

Your Pets

• How do I view pets in my care on my dashboard?
• How do I add single pets to my dashboard?
• How do I edit or change a pet’s profile?

New Match Alerts

• What type of new matches will be sent to Petco Love Lost users?
• Why would a Petco Love Lost user not be receiving alerts?
• Who can receive New Match Alerts?

Communication

• How do I communicate with a user that may be a match with a pet in our care?
• How will someone connect with us about a potential match?

Editable Public Information

• How do I change our contact email?
• How do I update our address?
• How do I change our contact number?